Virtual Portal Help

HOW DO I REGISTER?

WHAT BROWSER SHOULD I USE?

HOW DO I LOG IN?

LOGGED IN AND CAN’T SEE SESSIONS?

Please note that Live Tech Support is only available during live sessions.

YOUR PASSWORD/PIN

Please keep your login details handy to access the portal as you may need to log in and out across the programmed days.

You can reset your password at any time. Your PIN will always stay the same so you can also use this to log in.

I AM NOT RECEIVING EVENT EMAILS

Sometimes emails don’t get through firewall settings. To overcome this issues, please whitelist all email addresses listed in the section below if you find you are not receiving event correspondence.

GETTING LIVE SUPPORT

HOW DO I REPORT A BUG?

If you experience any issues with the 2020 Virtual Conference Portal, please click the red ‘Tech Support’ button at the top right-hand side of the 2020 Virtual Conference Portal. This will show up once you have logged in. This live support is only available during high demand periods.

You can also email Brittany if you need assistance logging in.

HOW LONG WILL THE PORTAL BE OPEN?

The portal will be available to login from November 2020 and will then be open for a period of time post-event.

Watch this space to find out when the deadline is for viewing the event material post-event.

LOGGING IN FOR THE FIRST TIME

When you first login to the OnAIR Portal, the Event Check-In window displays, where you can update your profile, capture or add a profile photo and review your privacy settings. To edit or change these settings, please click on your profile photo at the top right of the screen and select My Settings. Please check that your time zone is set correctly to ensure the agenda displays in your local time.

I GET AN ERROR DISPLAY OF ‘NO PLAYABLE SOURCES FOUND’

Go back to the timeline and come back into the session again. If the issue still continues, open a ‘back-up stream’ of the AIRCast session at the bottom left corner of the video and select “Audio/Video Issues?”.

PARTICIPATING IN THE ONLINE POSTER SESSIONS

During the Poster Sessions you will be able to browse and search for submissions that interest you. Click on the submission in the Gallery to find out more information and also request a live group chat with the author. When the author adds you to their presentation, your microphone will be unmuted. You can mute and unmute your microphone to interact and ask the author questions.

USING THE TIMELINE

The OnAIR timeline will display in your browsers time zone. To edit your time zone click ‘My Settings’ located at the top right-hand side of the OnAIR Portal.

USING THE MEETING HUB

JOINING A LIVE SESSION

When joining a live session, a window will appear asking you to connect to the audio. If the webinar does not load or if you are having any technical issues viewing the session, you can click on the ‘Technical Issues? Launch Zoom App’ link at the bottom of the window. This link allows you to download the Zoom App directly to your computer and this will resolve most issues. Please click on the Live Support icon located at the top right-hand side of the OnAIR Portal (red headset icon) for additional assistance.

USING THE EXHIBITION HALL

During the event there are a number of opportunities for you to view the Virtual Exhibition Booths, view the uploaded materials and meet with the exhibitors.

MY SCREEN IS BEING CUT OFF IN A SESSION

AUDIO RECOMMENDATION

There are interactive sessions and networking features available, so a headset is recommended to optimise your audio.

POSTER GALLERY

CPD ACCREDITATION

The 2020 AMMA virtual conference is not accredited for RACGP CPD points. However, the college has advised that you may be able to self-record the activity. Please contact Kathryn Randall, Kathryn.Randall@racgp.org.au for more information on how to self-record.

Contact our friendly Events Team to get some assistance on something you still cannot find an answer to.